Decision Support System For Providing Customer Reward Using Profile Matching Method: A Case Study at PT. Atlas Jakarta

Dedi Saputra; Fajar Akbar; Lisnawanty; Martias; Aan Rahman

doi:10.25008/bcsee.v2i1.1142

Authors

Dedi Saputra Department of Information Systems, Universitas Bina Sarana Informatika, Indonesia
Fajar Akbar Department of Informatics, STMIK Nusa Mandiri Jakarta, Indonesia
Lisnawanty Department of Accounting Information Systems, Universitas Bina Sarana Informatika, Indonesia
Martias Department of Information Systems, Universitas Bina Sarana Informatika, Indonesia
Aan Rahman Department of Information Systems, Universitas Bina Sarana Informatika, Indonesia

DOI:

https://doi.org/10.25008/bcsee.v2i1.1142

Keywords:

Profile Matching Method, decision support system, customer reward

Abstract

The proliferation of goods delivery services business makes business competition increasingly tight. It takes the right strategy in increasing the number of customers and increasing profits. One of the strategies that is usually applied is to given appreciation in the form of reward to one of the best customers. This research, aims to facilitate the company PT. Atlas Jakarta in determining the best customers to be rewarded. Metode used is a profile matching method that can be used as one of the supporters of decision PT. Atlas Jakarta in determining its best customers. Profile matching is a mechanism in making a decision by assuming that there is an ideal level of predictor variables that must be met by the subjects studied, not only a minimum level that must be met or passed. In the profile matching method of assessment and calculation of GAP value based on the intensity of delivery, the number of shipments, the length of subscription, and the status of payments. The last step of the profile matching method is the ranking an which shows that the higher the ranking result, the more likely itis for customers to receive rewards. The results showed that with profile matching method can be implemented in a decision support system to determine the reward to customers and facilitate PT. Atlas in making decisions according to the criteria that have been determined.

Downloads

Download data is not yet available.

References

R. Maulana, P. A. Rahayuningsih, W. Irmayani, D. Saputra, and W. E. Jayanti, “Improved Accuracy of Sentiment Analysis Movie Review Using Support Vector Machine Based Information Gain,” J. Phys. Conf. Ser., vol. 1641, p. 12060, 2020, doi: 10.1088/1742-6596/1641/1/012060.

J. Ben Schafer, J. A. Konstan, and J. Riedl, “E-commerce recommendation applications,” Data Min. Knowl. Discov., vol. 5, no. 1, pp. 115–153, 2001.

A. P. Windarto, “Implementasi Metode Topsis Dan Saw Dalam Memberikan Reward Pelanggan,” Klik - Kumpul. J. Ilmu Komput., vol. 4, no. 1, p. 88, 2017, doi: 10.20527/klik.v4i1.73.

Y. Malau, “Sistem Pendukung Keputusan Pemilihan Kategori Promosi Produk Menggunakan Metode Profile Matching (Studi Kasus?: Minimarket),” MATRIK J. Manajemen, Tek. Inform. dan Rekayasa Komput., vol. 19, no. 2, pp. 339–346, 2020, doi: 10.30812/matrik.v19i2.672.

I. Irianto, “Pemilihan Perusahaan Jasa Pengiriman Barang Terbaik Menggunakan Metode Topsis,” JurTI (Jurnal Teknol. Informasi), vol. 1, no. 1, pp. 74–79, 2017.

V. Apriana, “Penerapan Metode Profile Matching Untuk Menentukan Pemberian Reward Terhadap Pelanggan Pada Bisnis Ritel,” J. Pilar Nusa Mandiri, vol. 14, no. 1, pp. 117–122, 2018.

D. Saputra, K. Widianto, Tyas Setiyorini, and Ibnu Alfarobi, “Decision Support System for Cloud Computing Service Selection Using the Weighted Product Method (Case Study: PT. Deptech Digital Indonesia),” Int. J. Sci. Technol. & Manag., vol. 2, no. 1 SE-Articles, pp. 78–92, Jan. 2021, doi: 10.46729/ijstm.v2i1.103.

I. G. I. Sudipa and N. M. Sudiani, “Sistem Pendukung Keputusan Menggunakan Metode Profile Matching Untuk Penentuan Pemberian Kredit (Studi Kasus: KSP Werdhi Mekar Sari Sedana),” J. Sist. Inf. dan Komput. Terap. Indones., vol. 1, no. 3, pp. 109–118, 2019.

M. Bonomo, G. Ciaccio, A. De Salve, and S. E. Rombo, “Customer Recommendation Based on Profile Matching and Customized Campaigns in On-Line Social Networks,” ACM Int. Conf. Adv. Soc. Networks Anal. Min., pp. 1155–1159, 2019, doi: 10.1145/3341161.3345621.

T. Kristiana, “Penerapan Profile Matching Untuk Penilaian Kinerja Pegawai Negeri Sipil (Pns),” J. Pilar Nusa Mandiri, vol. 11, no. 2, pp. 161–170, 2015.

T. Susilowati, E. Y. Anggraeni, Fauzi, W. Andewi, Y. Handayani, and A. Maseleno, “Using Profile Matching Method to Employee Position Movement,” Int. J. Pure Appl. Math., vol. 118, no. 7, pp. 415–423, 2018.

S. Siyoto and M. A. Sodik, Dasar Metodologi Penelitian. Yogyakarta: Literasi Media Publishing, 2015.

R. A. Febrianti and H. Hasugian, “PENERAPAN METODE PROFILE MATCHING DALAM SISTEM PENUNJANG KEPUTUSAN PENERIMAAN TUTOR PADA BIMBINGAN BELAJAR PROF BOB,” IDEALIS Indones. J. Inf. Syst., vol. 1, no. 1, pp. 474–480, 2018.

E. C. Devi, B. T. Meitasari, Y. Romadhona, and Y. Amrozi, “Decision Support System for Tourist Attractions Recommendation in Sidoarjo Using Profile Matching Method and Analitycal Hierarchy Process Method,” Int. J. Sci. Eng. Inf. Technol., vol. 4, no. 2, pp. 215–217, 2020, doi: 10.21107/ijseit.v4i2.6139.

T. Y. Akhirina, “Komparasi Metode Simple Additive Weighting dan Profile Matching pada Pemilihan Mitra Jasa Pengiriman Barang,” J. Edukasi dan Penelit. Inform., vol. 2, no. 1, pp. 27–33, 2016, doi: 10.26418/jp.v2i1.15500.

S. R. Rani, R. Rizka, and A. Perdana, “Analisis Metode Profile Matching Pada Rekomendasi Cat Dinding Rumah Berdasarkan Konsumen,” J. Ilm. Komputasi, vol. 17, no. 2, pp. 145–149, 2018, doi: 10.32409/jikstik.17.2.2365.

S. Ahdiana, E. Kurniadi, and D. Nugraha, “Sistem Pendukung Keputusan Pemilihan Karyawan Terbaik Menggunakan Metode Profile Matching Dalam Pemberian Reward (Studi Kasus?: Toserba Fajar Luragung),” J. Cloud Inf., vol. 3, no. 3, pp. 37–43, 2018.

S. A. Sitepu, S. Efendi, and Z. Situmorang, “The Gap Values in the Profile Matching Method by Fuzzy Logic,” J. Phys. Conf. Ser., vol. 978, no. 1, 2018, doi: 10.1088/1742-6596/978/1/012061.

E. Sutinah, “Sistem Pendukung Keputusan Menggunakan Metode Profile Matching dalam Pemilihan Salesman Terbaik,” Informatics Educ. Prof., vol. 2, no. 1, pp. 29–42, 2017.

C. Fiarni, H. Maharani, and N. Calista, “Product Recommendation System Design Using Cosine Similarity and Content-based Filtering Methods,” IJITEE (International J. Inf. Technol. Electr. Eng., vol. 3, no. 2, pp. 42–48, 2019, doi: 10.22146/ijitee.45538.

A. A. Kasim and R. D. Pathan, “Sistem Pendukung Keputusan Kelayakan Penerimaan Nasabah Menggunakan Metode Profile Matching,” CESS (Journal Comput. Eng. Syst. Sci., vol. 5, no. 1, p. 98, 2020, doi: 10.24114/cess.v5i1.14520.

A. Suhendar, “Penerapan Metode Profile Matching Dalam Pengembangan Aplikasi E-Commerce Pada Penjualan Barang Elektronik,” JSiI (Jurnal Sist. Informasi), vol. 3, 2016.

S. Sunarti, R. Y. Rangga, and Y. N. Marlim, “Application Profile Matching Method for Employees Online Recruitment,” Int. Conf. Environ. Technol., vol. 97, no. 1, pp. 1–7, 2017, doi: 10.1088/1755-1315/97/1/012035.

L. Tanti, R. Puspasari, and B. Triandi, “Employee performance assessment with profile matching method,” in 2018 6th International Conference on Cyber and IT Service Management (CITSM), 2018, pp. 1–6.

M. M. Amin and E. Cofriyanti, “Sistem Rekomendasi Pemilihan Kandidat Calon Tenaga Kerja Menggunakan Model Profile Matching,” Pros. SINTAK, pp. 108–115, 2017.

B. Sudradjat, “Pemberian Kredit Pada Koperasi Menggunakan Metode Profile Matching,” J. Inform., vol. 4, no. 2, pp. 183–188, 2017.

R. Arifin, B. Daniawan, and D. Wijaya, “Freelancer’s E-Marketplace Information System Using Profile Matching Method,” Tech-E, vol. 2, no. 2, pp. 72–78, 2019.

S. Sumanto, “Profile Matching Untuk Pemilihan Produk Asuransi Terbaik,” JIMP-Jurnal Inform. Merdeka Pasuruan, vol. 5, no. 1, 2020.

E. Faizal, S. Sumiyatun, and S. Sudarmanto, “Classification of Students Based on Academic Ability Using Profile Matching and Linear Interpolation Weighting,” Int. J. Comput., vol. 34, no. 1, pp. 72–94, 2019.

R. Lumbontoruan and D. Jollyta, “Penerapan Profile Matching Terhadap Kepuasan Layanan Perguruan Tinggi,” J. Mhs. Apl. Teknol. Komput. dan Inf., vol. 1, no. 2, pp. 1–5, 2019.

E. F.-M. I. S. El, “Implementasi Metode Profile matching untuk Penentuan Penerimaan Usulan Penelitian Internal Dosen STMIK El Rahma,” Speed-Sentra Penelit. Eng. dan Edukasi, vol. 6, no. 1, 2017.

M. Mujito, B. H. Prasetyo, and N. Sani, “Implementasi Algoritme Profile Matching Untuk Perekrutan Karyawan,” J. RESTI (Rekayasa Sist. dan Teknol. Informasi), vol. 3, no. 2, pp. 190–195, 2019.

S. Ahdiana, E. Kurniadi, and D. Nugraha, “Sistem Pendukung Keputusan Pemilihan Karyawan Terbaik Menggunakan Metode Profile Matching Dalam Pemberian Reward (Studi Kasus?: Toserba Fajar Luragung),” J. Cloud Inf., vol. 3, no. 3, pp. 37–43, 2018.

N. Diaz, “Sistem Pendukung Keputusan Seleksi Calon Peserta Paskibraka Kabupaten Karo Menggunakan Profile Matching,” J. Tek. Inform., vol. 1, no. 2, pp. 87–91, 2020.

A. B. Paryanti, S. Sumarsid, and R. Oktaviani, “IMPLIKASI PEMBERIAN REWARD KARYAWAN DENGAN METODE PROFILE MATCHING,” J. Ilm. M-PROGRESS, vol. 11, no. 1, 2021.

Rachmat, R., & Ibrahim, A. (2021). Decision Support System for Receiving Waste Retribution at the Housing and Sanitation Services Uses the Naïve Bayes Algorithm. Bulletin of Computer Science and Electrical Engineering, 2(1). https://doi.org/10.25008/bcsee.v2i1.1137

A. Adriyendi and Y. . Melia, “Multi-Attribute Decision Making using Hybrid Approach based on Benefit-Cost Model for Sustainable Fashion”, Int. J. Adv. Data Inf. Syst., vol. 2, no. 1, pp. 9-24, Jan. 2021. https://doi.org/10.25008/ijadis.v2i1.1200